PRIVACY POLICY
Palazzo San Vito (Eudemor SRL)
Last Updated: 24 February 2025
1. Introduction
Eudemor SRL, trading as Palazzo San Vito, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").
2. Data Controller
The data controller responsible for processing your personal data is:
Eudemor SRL
Registered Address: Via Cicolella 8/b, 73100 Lecce (LE)
VAT Number:05263940750
Email: ciao@palazzosanvito.it
3. Data We Collect
We may collect the following categories of personal data:
Identity Data (e.g., name, passport/ID details, date of birth, country of birth, country of residence)
Contact Data (e.g., phone number, email, postal address)
Booking Data (e.g., reservation details, check-in/check-out dates)
Payment Data (e.g., billing details, credit card information)
Marketing Data (e.g., preferences, feedback, communication preferences)
Technical Data (e.g., IP address, browser type, cookies)
4. How We Collect Your Data
We collect data in the following ways:
Directly from you (e.g., booking forms, check-in procedures, emails, calls)
Through our website (cookies, contact forms)
From third-party booking platforms
5. Purpose and Legal Basis for Processing
We process personal data for the following purposes:
Fulfilling Hotel Bookings & Hospitality Services (Legal Basis: Contractual Obligation)
Complying with Legal and Regulatory Requirements (Legal Basis: Legal Obligation)
Marketing & Promotions (Legal Basis: Consent)
Customer Support & Feedback Management (Legal Basis: Legitimate Interest)
Security & Fraud Prevention (Legal Basis: Legitimate Interest)
6. Data Sharing
We may share personal data with:
Service Providers (e.g., payment processors, IT support, booking platforms)
Legal Authorities (as required by law)
Business Partners (only with prior consent for marketing purposes)
7. Data Retention
We retain personal data only as long as necessary for the purposes stated above or as required by law. Standard retention periods include:
Guest booking data: 5 years (for tax and legal purposes)
Marketing data: Until consent is withdrawn
Security logs: 6 months
8. Data Subject Rights
Under GDPR, you have the following rights:
Right to Access – Request a copy of your personal data
Right to Rectification – Correct inaccurate or incomplete data
Right to Erasure – Request deletion of your data (except when legally required to retain it)
Right to Restriction – Request limitation on data processing
Right to Data Portability – Receive your data in a structured format
Right to Object – Object to data processing for marketing purposes
Right to Withdraw Consent – Withdraw consent at any time for marketing communications
To exercise any of these rights, please contact us at ciao@palazzosanvito.it
9. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse.
10. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.
11. International Data Transfers
We store and process data within the EU. If data is transferred outside the EU, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).
12. Complaints
If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) at www.garanteprivacy.it.
13. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website with an updated revision date.
For any questions, please contact us at ciao@palazzosanvito.it
Palazzo San Vito (Eudemor SRL) values your privacy and is committed to handling your personal data responsibly.